Study of employee satisfaction in hotel industry dr. Integrating the attitudetowardthead aad model with the concepts of attitudetowardsocialmediapage, the study proposed a theoretical model of hotel social media marketing effectiveness. It is published for the benefit of academics, industry practitioners, and the interested public by the school of hospitality administration at boston university. The purpose of this study was to enhance an understanding of service quality in the hotel industry by developing a conceptual framework and measurement scale. Koutroumanis university of tampa the changing face of technology has played an integral role in the development of the hotel and restaurant industry. This is not an example of the work produced by our essay writing service.
That big mouthful has a shortcut called the percentage of occupancy, or occupancy percentage or, simply, occupancy. A study of hotel industry in mombasa county david mwakidimi msengeti, dr. Determinants of employee engagement in hotel industry in. However, the past study has been conducted in hotel industry in malaysia which is consistent with this present research. Hotel management journals business management journals. Influence of national culture and balanced organizational culture on the hotel industry s performance open access. Analyze the hotel industry in porter five competitive forces. This article presents a framework which integrates the tools of root cause analysis rca, benchmarking bm. It has also fueled the increase in number of hotels around the country. Journal of targeting, measurement and analysis for marketing, 14 3 2006, pp.
You can view samples of our professional work here. Pdf hospitality industry is booming like never before. The purpose of this study is to examine hotel guest comment cards gccs and customer satisfaction. A brief history of the hotel industry from the stone age into the digital world. Pdf the growing competition in the hotel industry is one of the main challenges of this. International journal of hospitality management vol 67, pages 1. But there are some big hotels who provide other comforts, recreations, entertainments, business facilities etc.
Heres how organizations can prepare for a future of chatbot services, expanded loyalty ecosystems, staffless lobbies and techdriven guest experiences, while facing. Hotel industry is ever evolving, ever changing not by its nature but due to the need of an hour. Journal of hotel and tourism management, 27 2, 9 26. The journal strives to bring to the forefront, the frontiers in the industry with major focus on the current happenings and research. International journal of scientific and research publications, volume 5, issue 4, april 2015 1 issn 22503153.
Table 2 lists the top 10 hotel chains in india, based on room supply. Effects of pay and work environment on employee retention. They analyze airbnbs entry into the state of texas and quantify its impact on the. An overview 377 different from other employee role constructs such as job involvement, commitment or intrinsic motivation, asserting that it focused on how psychological experiences of work shape the process of people presenting and absenting themselves during task performances 2. Itdc hotels is the only governmentowned chain in the top. Of indias top five hotel chains, four are indianowned. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext.
The traditional hotel industry chapter 1 sell rooms relative to the number of rooms that could have been sold. The authors explore the economic impact of the sharing economy on incumbent firms by studying the case of airbnb, a prominent platform for shortterm accommodations. Recessions can leave the hotel industry vulnerable to further disruption from secondary shocks. A new marketing mix model to rescue the hospitality. The service industries journal, september 2007, volume 27, number 6 from service to experience. Radisson hotels india, taj group of hotels, park group of hotels and itc hotels are some of the known hotels in the hotel industry that are famous for unique amenities and superb accommodation arrangements. A research in the service industry and that too in the fast growing hotel industry, seems to be the topic for research. Theres a cover story on how management companies are responding to. European journal of tourism hospitality and research vol. Download the understanding the publishing process pdf. International journal of scientific and research publications, volume 6, issue 9, september 2016 670 issn 22503153. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are. The most downloaded articles from international journal of hospitality management in the last 90 days.
The manuscript investigated the impact that technology has had on the hotel and restaurant industry. Taking care of the customer is the heart of the hospitality business. Once production of your article has started, you can track the status of your article via track your accepted article. It also seems to the researcher that this topic, since it is contributing a lot to the economy at large, should be of vital importance. Rios has been tracking hospitality innovation for the past several years, surveying hundreds of managers and interviewing more than 50 executives and thoughtleaders to produce this report. Hotel business hospitality owners brands management news. The international journal of hospitality management discusses major trends and developments in a. The purpose of this paper is to better understand the future of hotel chains by exploring the evolving expectations of guests, potential innovations, emerging opportunities, and likely future scenarios. Improving service quality in the hospitality industry.
Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the. Hotel industry has been booming business and has also given a boast to tourism business in the country. A recent study by dogru, mody, and suess 2018 found that a 1% growth in airbnb supply across 10 key hotel markets in the u. Cornell university school of hotel administration the. Abstract to improve the quality of services delivered to customers, hotels can benefit from the experiences of manufacturing firms and employ quality and process improvement philosophiestools with proven track records in the manufacturing industries.
The marketing effectiveness of social media in the hotel. Ehl recently released a comprehensive hotel industry report. Mousa masadeh petra college for tourism and archaeology, alhussein bin talal university, petra, jordan email. Pdf innovation and performance in the hotel industry. Fraud in the hospitality industry hftp annual convention seattle washington october 24, 2015 presented by. Hospitality in the digital era acrosstheboard transformation is disrupting the hospitality industry. The april 21 issue of hotel business is out and editorinchief christina trauthwein shares some of what youll find in it. Employee engagement in hospitality industry in india. We estimate that in austin, where airbnb supply is highest, the causal impact on hotel revenue is in the 810% range.
Recently published articles from international journal of hospitality management. February 2015 126 service quality in the hospitality industry. In the case of some accommodation services, seasonal price reduction has always been a practice. American international journal of social science vol. The hotel industry research evaluates the most important tourism destinations of hungary on the microregional level. Hotel news resource is a source and distribution point for the latest news in the hotel industry trends, research, features, editorials, developments and more. Therefore, this present study will focusing in the factors that influence employee engagement in hotel industry in malaysia rather than the impact of specific human resource practices. The principle of sharing is not a new idea in the tourism industry. Cheng, faculty business upper iowa university hong kong campus abstract this article is going to discuss the strengths and weaknesses of the hotel industry on a global basis. Recent international journal of hospitality management. International journal of hospitality management elsevier. The hotel industry in indiathe past and the present. People have been providing hospitality for weary travellers since our ancestors. Read the latest articles of international journal of hospitality management at, elseviers leading platform of.
Carlos martinrios, an associate professor at ehl dr. Hotels are the major consumers of resources and contribute heavily. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Most downloaded international journal of hospitality management. A new marketing mix model to rescue the hospitality industry. In the beginning, there was a fire at the hearth, a warm meal and a roof over ones head. This study attempted to explore the marketing effectiveness of two different social media sites facebook and twitter in the hotel industry. Developments and challenges in the hotel, restaurant and tourism sector 67 appendices. Analysis of data from a total of 622 customers revealed that. Adopting an approach with insights from all areas of hospitality, guest service in the hospitality industry explores the intricacies of quality guest service with solid and proven concepts across the. Developments and challenges in the hospitality and tourism. Assessment of service quality in the hotel industry.
The major players in the indian hotel industry include a group of indianowned hotel chains and a few international chains as well. Prospects and challenges prasanna kansakar, arslan munir, and neda shabani abstractthe leisure and hospitality industry is one of the driving forces of the global economy. The international journal of hospitality management discusses major trends and developments in a variety of disciplines as they apply to the hospitality industry. We all know that the main business of a hotel is to provide food and accommodation i. The impact of the hotel industry on the competitiveness of tourism. The journal of hospitality financial management issn 109211 for print version, eissn 21522790 for online version is the official refereed publication of the international association of hospitality financial management educators iahfme, a premier academic organization devoted to the study and promotion of knowledge about finance. Journal of hospitality financial management university. New and progressive concepts like boutique hotels, green hotels, and healthy hotels have emerged in the market. Hotel industry, in recent years, has been a major consistent force behind the tremendous growth in indian gdp. Let us make an indepth study of the accounting for hotels. Kevin reilly, todd swisher topics for discussion occupational fraud defining occupational fraud how does it affect you. Pdf hotel management and quality of hotel services researchgate. Accounting for hotels with accounting entries hotel. Jpmnt journal of process management new technologies, international.